We're here to help
Have questions about your eSIM? Our support team is ready to assist you. Check our FAQs or send us a message below.
Get in touch
Whether you need help with installation, troubleshooting, or just want to say hi, drop us a message and we'll get back to you as soon as possible.
Working Hours
Mon - Fri: 9:00 AM - 6:00 PM (EST)
Sat - Sun: 10:00 AM - 4:00 PM (EST)
Response Time
We aim to respond to all inquiries within 24 hours.
Frequently Asked Questions
Quick answers to common questions about our eSIM service.
Quantroam is a smart global connectivity service that gives travellers an eSIM they can use anywhere in the world.
No physical SIM cards and no roaming fees, just simple, reliable data wherever you go.
Quantroam replaces expensive roaming with transparent, travel-friendly data plans. Instead of paying your home carrier’s high roaming rates, you connect through local partner networks at fair, prepaid prices.
You only pay for the data you choose, no hidden fees, no surprise bills when you return home.
- No. With Quantroam, you don’t need to buy physical SIM cards for each country you visit.
- Once you choose the data plan you want, we’ll email the eSIM QR code directly to your inbox.
- Simply scan it on your device to activate the plan, no SIM swapping required.
If you accidentally delete your Quantroam eSIM, don’t worry. Simply contact our support team, and we’ll reissue a new eSIM profile for your device.