Quantroam Privacy Policy
Introduction
Quantroam Pty Ltd (“Quantroam,” “we,” “us,” or “our”) respects your right to privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile applications, e-Sim services, and related products (collectively, the “Services”).
By using Quantroam, you acknowledge that you have read and understood this Privacy Policy and agree to how your information is handled.
Information We Collect
“Personal Information” means any information that identifies, relates to, or can reasonably be linked to you.
When you create an account or purchase a data plan, we may collect:
- Your name
- Email address
- Encrypted password
- Country or region of residence
- Device type and model (to confirm e-Sim compatibility)
We collect only what is necessary to provide reliable connectivity.
Payments are processed securely by trusted third-party providers such as Stripe.
Quantroam does not store your full payment card details. All payment information is handled directly by the payment provider in accordance with their security standards.
When you interact with our website or apps, we may automatically collect:
- IP address and device identifiers
- Browser type, operating system, and referral data
- Log files and diagnostic data
- Interaction patterns (pages viewed, time spent, navigation paths)
- Approximate location data (country or region level)
When you activate and use a Quantroam e-Sim, we may collect:
- Data usage volumes
- Network quality and carrier performance data
- Country or region of usage
- Active plan details and validity periods
If you contact us, we may retain:
- Emails, chat messages, or support tickets
- Feedback or survey responses
- Call records where legally permitted
We use cookies and similar technologies to:
- Enable essential website functionality
- Understand how users interact with our platform
- Measure performance and marketing effectiveness
You can manage cookie preferences through your browser or device settings.
How We Use Your Information
Deliver Service
- Create and manage user accounts
- Activate e-Sims and data plans
- Process payments and confirmations
Improve Experience
- Analyse usage trends and performance
- Fix issues and optimise connectivity
- Develop new features, plans, and destinations
Communication
- Respond to support requests
- Send service updates and important notices
- Provide account or plan-related information
Safety & Legal
- Prevent fraud or misuse
- Comply with legal obligations
- Protect Quantroam, users, and partners
Business Changes
In the event of a merger, acquisition, or restructuring, information may transfer subject to continued privacy protections.
Sharing Your Information
We share Personal Information only when necessary.
Partners who help us operate Quantroam (e.g., AWS, Stripe, Networks).
All partners are contractually required to protect your data.
To comply with laws, enforce terms, or protect rights and safety.
Business transitions where data transfers under equivalent safeguards.
International Data Transfers
Quantroam operates globally. Data may be stored in EU, UK, or US. We apply safeguards like:
- Standard Contractual Clauses
- Data processing agreements
- Equivalent legal protections
Data Retention
We keep Personal Information only as long as necessary to:
- Provide and maintain our Services
- Meet legal, tax, and regulatory requirements
When data is no longer required, it is securely deleted or anonymised.
Security
- Encrypted data transmission (SSL/TLS)
- Secure infrastructure and access controls
- Regular security reviews
No system is completely risk-free.
Children’s Privacy
Quantroam is for users 18+. We do not knowingly collect info from minors.
If you believe a child has shared data, contact support@quantroam.com.
Your Privacy Rights
Global Rights
- • Access your Personal Information
- • Correct inaccurate information
- • Request deletion (subject to laws)
- • Withdraw marketing consent
EU / UK Specific Rights
- • Legal Basis: Contract, Law, Interest, Consent
- • No intentional collection of sensitive data
- • No automated legal decisions
- • Right to contact local data authority
Questions? Contact Us
We update this policy as we evolve. If you have questions about our practices, we are here to help.