Privacy Policy
Last updated: June 2026
Questions? Contact us at legal@quantroam.com
1.Information We Collect
We collect information you provide directly to us when you create an account, purchase an eSIM plan, or contact support, including your name, email address, and payment details.
We also automatically collect certain technical data, such as device identifiers, connection logs, and approximate location derived from the networks your eSIM connects to, in order to deliver and improve the service.
2.How We Use Your Information
We use your information to provision and activate your eSIM, process payments, provide customer support, and send service-related communications such as activation confirmations and usage alerts.
With your consent, we may also use your contact details to share product updates, travel tips, and promotional offers. You can opt out of marketing messages at any time.
3.Data Sharing
We share the minimum data necessary with our mobile network partners to establish connectivity in your destination, and with payment processors to complete transactions.
We do not sell your personal information. We may disclose data where required by law, to enforce our terms, or to protect the rights and safety of our users.
4.Data Retention
We retain your account information for as long as your account is active and for a reasonable period afterwards to comply with legal, accounting, and reporting obligations.
Connection and usage logs are retained only as long as necessary to operate the service and meet regulatory requirements, after which they are deleted or anonymised.
5.Your Rights
Depending on your location, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing.
To exercise these rights, contact us at legal@quantroam.com. We will respond within the timeframe required by applicable law.
7.Security
We use industry-standard technical and organisational measures, including encryption in transit and access controls, to protect your information against unauthorised access, loss, or misuse.
No method of transmission or storage is completely secure, but we work continuously to safeguard your data and review our practices regularly.
8.Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact our team at legal@quantroam.com.
We may update this policy from time to time; the latest version will always be available on this page with the revised date.